WHEN
This is where we talk about our service delivery model. We have invested in delivering a Service Level Agreement (SLA) model. Our ambition is to deliver a service that is not our own, it is based on a collaborative effort between our team, the client, the manufacturer and the visions of all the companies, to ensure the success of not only the project and or service model, but the visions of each company involved are achieved.
Some of the questions we ask:
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When is the solution required?
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What is the timeframe for the implementation of the solution?
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What deliverables have to be delivered and by when?
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What are the deliverable priorities of the solution?
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What are the repercussions or penalties associated with the engagement, that could financially or operationally impact either ECCO, our manufacturers and importantly our clients?
This leads us back to the who, which are the parties required to deliver the solution or service within the required time frame